• Where is my order? 

Orders will be processed within 24hrs of receipt. When checking out of our secure checkout you will be sent a copy of your invoice via email. Once your item has shipped, you will automatically receive an email containing the tracking number for your order. 

  • How long will it take for my order to be here?

We use Canpar Express for most of our orders and Canada Post for some areas in Canada. Normally it takes 2-7 business days depends on your location. A tracking number will be sent to you via email when you place your order

  • How are shipping rates calculated?

Shipping on all in stock TV Mounts is a flat rate $10 across Canada unless otherwise stated, no matter how big the order may be.   Back order is calculated based on size weight and distance to ship the order.  
Additional shipping charges may be required on oversized items.

  • Do TVmountsCanada ships to the USA?

Yes, we do! Shipping on all in stock TV Mounts is a flat rate $8 across the USA. Please contact us at service@tvmountscanada.com if you have questions.

  • Does this TV mount fit my TV?

If you have a modern TV or a monitor, the chances are one of our TV mounts will fit it. No matter what the sizes of your TV screen or monitor are, there is always a model of mount that will fit your TV. Please contact us at service@tvmountscanada.com if you have any concerns.

  • Is there a store location where I can check out the mounts?

Unfortunately, we don't have a store as we are an online company, we do have a warehouse location where we ship from, however, the warehouse is not open to the public due to safety and security concerns. 

  • Why should I get from you instead of Bestbuy, theSource, or Amazon?

As we are the only official NB TV mount supplier in Canada, we guarantee that our price is better than the ones you see on Amazon or the major electronic retailers, selling online also helps us to cut down the cost which reflects in prices. We do have an amazon store (https://www.amazon.ca/s/ref=nb_sb_noss_2?url=search-alias%3Daps&field-keywords=emmy001), and  

We do have an amazon store you can check out: https://www.amazon.ca/s/ref=nb_sb_noss_2?url=search-alias%3Daps&field-keywords=emmy001

  • What payment methods do you accept?

We accept Visa and MasterCard from all major banks.

  • My TV mount is damaged/ broke, I need a full refund!

We offer a 30 days warranty for all of our products, unconditional exchange on damaged products for 60 days. Please see our Warranty page.

  • Can you install the TV mount for us?

All of our TV mounts are extremely easy to install and usually takes less than 5 minutes given that you have the right tools. However, installation services can be arranged. Please contact us at service@tvmountscanada.com

If your question is not here, you can contact us at service@tvmountscanada.com

Frequently asked questions